Privacy Policy
Last updated: October 27, 2026
This policy explains what information Lone Star Overhead Doors ("we" or "us"), a division of Lone Star Builders, collects through lonestarohd.com, how we use it, and the choices you have.
Information we collect
Information you give us. When you fill out our service request or quote forms, we collect what you enter. That can include:
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Your name, email address, phone number and address
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Details about your project or the problem with your door
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Photos, videos or plans you choose to upload
We also keep anything you send us directly by phone, text or email.
Information collected automatically. Like most websites, our site and our website host (Wix.com) automatically collect basic technical information when you visit, such as your IP address, browser and device type, and the pages you view. Cookies are used to keep the site working and to measure traffic.
How we use your information
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To respond to your request, prepare quotes and schedule work
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To contact you about your project by phone, text or email
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To keep records of the work we do and payments we receive
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To run, secure and improve our website
How we share your information
We don't sell your personal information, and we don't share it with other companies for their own marketing. We share it only:
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With service providers that help us run our business, such as our website host and email provider, who handle it on our behalf
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With door manufacturers or suppliers when needed to order doors and parts or arrange warranty service for your job
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When required by law, or to protect our rights or someone's safety
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As part of a sale or reorganization of our business
Cookies
Our website host uses cookies and similar technologies to run the site, keep it secure and count visits. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them. We don't currently use advertising or tracking tools from companies like Google or Facebook. If we add them, we'll update this policy.
How long we keep it
We keep your information as long as we need it to provide our services, keep business and tax records, and handle warranty or service questions. After that we delete it.
How we protect it
Our website uses a secure (HTTPS) connection, and we take reasonable steps to protect the information we hold. No method of sending or storing information is completely secure, so we can't guarantee absolute security.
Your choices
You can ask us to see, correct or delete the personal information we have about you, or to stop contacting you. Contact us using the details below. We may need to keep some records for legal or business reasons.
Children's privacy
Our website is meant for adults and isn't directed to children under 13. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
If you have questions about this policy or your information, contact us:
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Phone: 641-212-4001
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Email: service@lonestarohd.com